We Value Your Privacy

Last updated: 16 May 2018

Who we are

Freedom Studios is a contemporary theatre company that brings audiences and communities together by creating new work and other opportunities for them to engage with the arts.

Freedom Studios is committed to protecting your privacy and maintaining your trust and confidence. We never sell, rent or trade email lists with other organisations.

The General Data Protection Regulation (GDPR) comes into effect 25 May 2018. We act as a data controller as we collect, disclose, use and manage personal information about you.

This Privacy Policy explains how we collect, disclose, use and manage the personal information we collect from you by mail, in person, over the phone, by email, in social media, through our website and through third party websites that contain Freedom Studios forms.

Types of data we collect

Website Cookies

When you visit our website, we use cookies to collect information about your visit. Cookies are small files placed on your computer when you browse our website. Using cookies, we collect information about the pages on our website that you visit.

We use this information to improve our website and understand how it’s being used. Our lawful basis for processing this information is your consent to our cookies policy. For a detailed description of what we collect and how we use it, please read our Cookies Policy.

Google Analytics

When you visit our website, we use a third party service, Google Analytics, to collect details of how you are using our website. We do this to find out how many people visit each part of our website.

Google acts as the data processor for this information.

This information is processed in a way that does not identify you. When you visit our website, we do not attempt to find out your identify and do not allow Google to do so.

Mailing Lists

When you ask to join our newsletter, we collect personal information about you. Our lawful basis for processing this information is your consent to contact when you join our newsletter.

We collect your name and email address. We use this information to keep you informed about the productions and services we offer, to contact you if we need to obtain or provide additional information, to check the information you’ve provided is right and to every now and then, to check that you’re happy for us to keep in touch. We never rent or trade email lists with other organisation.

When you confirm your subscription to our newsletter, we collect your Internet Protocol (IP) address using industry standard technology. From your IP address, we estimate your Latitude, Longitude, and Timezone. We use this information to better understand who is subscribed to our newsletter and where they come from.

We collect information when you open an email and click a link using industry standard technology to help us monitor and improve our newsletter.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection colleague Steve McCabe. When you unsubscribe, we will remove you from our mailing list within 7 days.

We retain your personal information for 6 months from the date you unsubscribed or the date we receive confirmation that mail cannot be delivered to your email address – for example due to a typo in your email address, server problems, or an out-of-date email address.

We use two third-party providers, MailChimp and Zoho, to deliver our newsletters and manage our subscribers. MailChimp and Zoho act as the data processors for this information. To find out more, please read MailChimp’s privacy notice and Zoho’s privacy policy.

Ticketing Information

When you buy tickets online or in person, we collect personal information from you. We collect your name, address, email, phone number, and payment information. We use this information to deliver the services and productions you enter into a contract for. We retain your personal information for 24 months after your purchase. Our lawful basis for processing this information is our contract with you.

You can purchase a ticket in person at one of our productions without supplying any personal information.

We use two third-party providers, TicketSource and Zoho, to manage our online box office, and Zoho to manage information collected in person. TicketSource and Zoho act as the data processors for this information. To find out more, please read TicketSource’s privacy policy and Zoho’s privacy policy.

We are a National Portfolio Organisation funded by Arts Council England. With your consent, we share your personal information and any surveys you complete with Arts Council, England. We share details of your ticket purchase, your customer number, name, address, and email. Our lawful basis for processing this information is your consent given when you purchase a ticket or complete a survey.

To find out more, please read Arts Council England’s data sharing and requirements for national portfolio organisations and Arts Council England’s cookies and privacy policy.

Donation Information

When you support our mission by donating to us, we collect personal information from you. We collect your name, address, email, phone number, and payment information. We use this information to thank you for your donation, manage gift aid, be compliant with financial regulation and to meet our legal obligations. Our lawful basis for processing this information is our contract with you and our legal obligation.

We use third-party providers, CAFDonate, to manage donations and Zoho to manage your information when you consent to further contact. CAF and Zoho act as the data processors for this information. To find out more, please read CAF’s privacy policy and Zoho’s privacy policy.

We will share your personal information with HMRC and other organisations where we have a legal obligation to do so. We retain your personal information for six years from your last donation as part of our legal obligation.

Information from Children and Young People

Through our Education and Participation programmes, we collect information on children and young people. By children and young people, we mean people who are under 18 years old.

If you are a young person attending one of our programmes, we will ask you to register when you start. You may complete this form yourself if you are over 13 or ask an adult to complete it for you. In the form we ask for information about you that is personal (this means it is about you, for example, your name) and sensitive (this means it is information that is private, for example, your sexuality).

We collect this information to make sure our programmes are available to all children and young people. With your consent, we may share your personal information with our programme sponsors, Youth Services at Bradford Council. We may share your name and address. Our lawful basis for processing this information is your consent given when you sign up for one of our programmes.

We may summarise (or aggregate) information in a way that doesn’t identify you and share this with our funders, Bradford Council and Arts Council England. For more information, read Bradford Council’s privacy notice and and Arts Council, England’s cookies and privacy policy.

We keep this information on secured, paper forms. We only keep this information until the end of the programme. When you start a new programme, you will need to register again.

Information from Employees, Volunteers and Suppliers

When you apply for a job or to volunteer with us, we collect personal information from you. We may collect your name, address, phone number, email, NI number, bank details, and sensitive information such as your ethnicity, gender, and details of disabilities.

When you quote or are contracted for work with us, we collect personal information from you. We may collect your name, address, phone number, email, bank details, and sensitive information such as your ethnicity, gender, and details of disabilities

If you will be working with children or young people, as part of our legal obligations and to keep children and young people safe, we will collect information about your Disclosure and Barring Service (DBS) checks.

We use this information to make decisions on employment, volunteering, and procurement. Our lawful basis for processing this information is our actual or proposed contract with you and our legal obligations.

We retain your personal information for 6 years after our last contact. Our lawful basis for processing this information is our contract with you and our legal obligations.

We use a third-party provider, Zoho, to manage your information. Zoho acts as the data processor for this information. To find out more, please read Zoho’s privacy policy.

Information from Professional Contacts

Freedom Studios is proud to be an active member of the arts community in Bradford, around West Yorkshire and beyond. As such, we have ongoing professional relationships with artists and organisations in this sector.

When you get in touch with us in person, at events or productions, by email, phone or post, we collect personal information about you.

You may share your name, address, phone number, email, and sensitive information such as your ethnicity, gender, and details of disabilities with us. We use this information to develop our relationship with you, invite you to join our newsletter, and to share opportunities such as new productions which you may wish to apply for, call for artists and other professional content.

We value your time, trust and our relationship with you. We will never spam, sell or trade your contract information with other organisations. Our lawful basis for processing this information is legitimate interests, however, if you’d prefer us not to contact you, please get touch by emailing our data protection colleague Steve McCabe. When you do so, we will remove your personal information within 28 days of your request.

We retain your personal information for 18 months after our last contact. Our lawful basis for processing this information is legitimate interests.

Sensitive Information

Sometimes we ask you to provide sensitive information, for example when you apply for a job. Sensitive information is held securely and restricted to those who need to use it. We will delete sensitive information when we no longer need it.

Social Media and Website Comments

We use social media to share messages, updates about our events, and news. We allow comments on some pages of our website. We may reply to comments or questions you make to us on social media platforms. Our lawful basis for processing this information is legitimate interests.

Depending on your settings or the privacy policies social media and messaging services like Twitter, Facebook, Youtube, and LinkedIn, you might give third parties like Freedom Studios permission to access information you share on those platforms.

Information Available Publicly

This may include information found in places such as Companies House, your website or information that has been published or broadcast in the media or on publicly accessible sites online. Our lawful basis for processing this information is legitimate interests.

Third Parties

We are a National Portfolio Organisation funded by Arts Council, England. We may anonymise and share anonymised personal information with other organisations who use this to analyse our audience development programmes, ticket sales and the funding we raise to understand the impact of public investment in Freedom Studios.

The third parties we may share your anonymised personal information with are: The Audience Agency and Arts Council, England. To find out more, read Audience Finder and Show Stats website privacy policy and Arts Council, England’s cookies and privacy policy.

Your rights

Under the General Data Protection Regulation (GDPR), you are a data subject. You have the right to view, or ask us to amend or delete the personal information that we hold about you. Please send your request by email to Steve McCabe or in writing to:

Steve McCabe

Data Protection

Freedom Studios

7 Manor Row

Bradford BD1 4PB

Changes to this Privacy Policy

We regularly review and update this privacy policy to reflect changes in our services, feedback from you, and to comply with changes to the law. When we change our privacy policy, we will revise the last updated date at the top of this document.